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NHS Friends & Family Test 2025

During 2025, patients at Carnarvon Medical Centrewere invited to share their experience of our services through the NHS Friends and Family Test (FFT).

To ensure transparency, we publish a full breakdown of feedback, including positive, neutral, and negative responses.

Monthly FFT Percentage Results (2025)

• January: 92.9% positive, 3.5% neutral, 3.5% negative

• February: 85.6% positive, 5.3% neutral, 9.1% negative

• March: 91.0% positive, 1.5% neutral, 7.5% negative

• April: 90.4% positive, 5.3% neutral, 4.4% negative

• May: 85.3% positive, 3.4% neutral, 11.2% negative

• June: 92.6% positive, 3.7% neutral, 3.7% negative

• July: 91.3% positive, 4.3% neutral, 4.3% negative

• August: 93.3% positive, 1.9% neutral, 4.8% negative

• September: 93.3% positive, 3.0% neutral, 3.7% negative

• October: 92.1% positive, 5.3% neutral, 2.6% negative

• November: 93.0% positive, 0.0% neutral, 7.0% negative

• December: 85.8% positive, 6.8% neutral, 7.4% negative

What this means for patients?

Across 2025, positive feedback consistently made up the clear majority of responses each month, generally ranging between 85% and 93%. Neutral responses remained low throughout the year, while negative feedback accounted for a small proportion of total responses.

We believe it is important to present patient feedback openly and honestly. FFT results are reviewed regularly by the practice team to help us understand patient experience, identify areas for improvement, and support continuous service development.

We would like to thank all patients who took the time to provide feedback. Your views help us improve the care and services we provide.

The NHS Friends & Family Test

To take part please complete the form below