Confidentiality & Your Data

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

To provide further medical treatment for you e.g. from district nurses and hospital services.

To help you get other services e.g. from the social work department. This requires your consent.

When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

In the course of their employment, all of our staff require access to your medical records in order to do their jobs.

Our staff may have access to see or hear confidential information concerning the medical or personal affairs of patients. Unless acting on the instructions of an authorised officer within the practice, on no account should such information be divulged or discussed, except in the performance of their normal duties. All members of staff are bound by rules of confidentiality. Breach of confidence, including the improper passing of registered computer data, will result in disciplinary action, which may lead to dismissal.

Data Protection Act

We ask you for personal information so that you can receive appropriate care and treatment. This information is held in your medical records and recorded on our computer system. Patients need to understand and accept that information must be shared within the health care team in order to provide their care. This information is protected under the 2018 Data Protection Act to which Carnarvon Medical Centre is registered.

Care Data & You

Information about you and the care you receive is shared in a secure system, by healthcare staff to support your treatment and care.

It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.

You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or download a copy of the leaflet “How information about you helps us to provide better care”. below

We need to make sure that you know this is happening and the choices you have.

Online Consultations

In wake of the recent Covid-19 pandemic, we have engaged a specialised online consultation supplier (eConsult) which is approved to NHS England technical standards and has gone through stringent scrutiny and achieved all necessary requirements to provide Online Consultations. Your Data will be protected in line with the Data Protection Act 2018. 

For more information on how Carnarvon Medical Centre processes your data please follow the links below:

Accessing Services for Young People

If you are aged between 13 and 16 years old and want to know more about your right to confidentiality or advice on how you can access health services yourself please click the link below.