Confidentiality and Data Protection

Confidentiality & Your Data


The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:


To provide further medical treatment for you e.g. from district nurses and hospital services.

To help you get other services e.g. from the social work department. This requires your consent.

When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.



If you do not wish anonymous information about you to be used in such a way, please let us know.


Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.



Online Consultations


In wake of the current pandemic, we have engaged a specialised online consultation supplier (accuRX) which is approved to NHS England technical standards and has gone through stringent scrutiny and achieved all necessary requirements to provide Online Consultations. Your Data will be protected in line with the Data Protection Act 2018. 


For more information on how Carnarvon Medical Centre processes your data please follow the links below:




Data Protection Act


We ask you for personal information so that you can receive appropriate care and treatment. This   information is held in your medical records and recorded on our computer system. Patients need to understand and accept that information must be shared within the health care team in order to provide their care. This information is protected under the 2018 Data Protection Act to which Carnarvon Medical Centre is registered.

Accessing Services for Young People


If you are aged between 13 and 16 years old and want to know more about your right to confidentiality or advice on how you can access health services yourself please click the link below.