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Total Triage

What is Total Triage?

Our practice is moving to a total triage system.
This means all requests for appointments or advice—whether by phone or online—will be assessed or triaged first by a GP, before an appointment is booked.

Every patient will be offered the most appropriate care, which may include:

• A same-day telephone or face-to-face appointment
• Advice or treatment from another healthcare professional (e.g. pharmacist, nurse, physiotherapist)
• Help with self-care or community services
• A routine appointment at a later date

Why are we changing?

We are making this change to:

• Make sure patients get the right care, from the right person, at the right time
• Reduce waiting times for those who need urgent help
• Free up GP appointments for people who really need to see a doctor
• Improve access and safety for everyone

How does it work?

1. You contact us
   • Use our online form on the practice website (preferred option), or
   • Call the practice, and our reception team will help complete the triage form with you.
2. Your request is reviewed by a clinician or trained triage team member.
   They will decide what type of care is best for your needs.
3. We’ll contact you
   You’ll receive a text message, phone call, or email with:
   • Advice or information, or
   • An appointment time, if needed

What are the benefits?

• You won’t have to wait on the phone at 8am or 2pm for an appointment.
• Everyone gets care based on clinical need, not on who calls first.
• It’s easier to get help and advice quickly.

What do you need to do?

• Visit our website and complete the online consultation form which is situated in the green banner “NHS Contact us online”
• whenever you need medical help or advice.
• If you can’t use the internet, call us—our reception team will help.
• Please give as much detail as possible so we can direct you appropriately.

Help and support

If you have difficulty using online services or need language or accessibility support, please tell our team. We are here to help everyone access care.