Please note that our Patient Assistants will ask you question regarding the reason you need an appointment, this is to ensure that we can help you see the correct person.

For Minor Ailements, please speak to your local community pharmacist.

Making Appointments

To arrange an appointment or consultation please telephone us on (01702) 349957 or come to the surgery in person.

Alternatively, use the AccuRX system on our home page for more routine appointments and consultations. Monday to Friday.

Appointments last for 10 minutes and are intended for one person to discuss one issue, if you need to discuss more then one issue please ask our team for a double appointment.

In the event that you have an urgent problem and need to be seen by a doctor the on the same day, our team will endevour to arrange for you to be seen, however, it may not be possible to see your prefered clinician.

We release urgent on the day appointments every day, at 8am and 2pm. Please note these appointments should only be booked for urgent problems.

The clinical team will do their best to keep to time, unfortunately, illness is not always predictable and unforeseen events may cause clinics to run late, please be understanding and patient.

If you wait more than 30 minutes to be seen, please speak to our Patient Assistant team.

Cancellations And DNAs

Please do not waste appointments. Please, please let us know in good time if you no longer need yours. We do not want to record you as a DNA ("Did Not Attend"). Many precious appointments are wasted weekly. We have a voicemail system in place where you can leave us a message to cancel your appointment. 

Online Appointment Booking

You can now book some appointments on line using the link below.

HOWEVER to do this you will need to register for the service by visiting the surgery to pick a use ID and password for the patient access site. This is the same portal as those registered to have repeat medications on-line.

Furthermore it may not be appropriate for you to book on line appointments as some consultations may need more time than the normal 10mins appointment.  If you are unsure please book your appointment through reception as normal.

Examples of appointments which should not be booked on line include patients with complex medical needs that normally have longer (double) appointments, nurse appointments (including smear, travel advice, immunisations) any report work (e.g DVLA forms .) For these appointments please phone reception in the normal way to book an appointment more appropriate for your needs.

To log in to book an appointment online click here

To book an appointment on line please follow this link

Weekend, Bank Holiday  & Out of Hours Appointments

Extended Access: If you are a patient registered at any GP practice in Southend you can now book appointments with a Clinician on the weekend and bank holidays via your own GP surgery. You just need to ask to book a "HUB" appointment. This service runs from two different surgeries:

Queensway Surgery, 75 Queensway, Southend-on-Sea SS1 2AB

Available to book via your GP:

- GP Appointments 

- Nurse Appointments 

You can book these appointments via your GP Surgery.

Please note this is NOT a walk in service