Comments & Complaints

Whilst we make every effort to provide you with the highest standard of care we appreciate that you may feel less than satisfied at times. If you have a complaint, in the first instance please discuss it with a member of staff or, if you prefer, the Practice Manager. You may be asked to put your complaint in writing, which we will respond to and investigate. We would like to inform all our patients that if they need to make a complaint, it will be dealt with without any discrimination from our practice.

Please click here to view our complaints procedure

If you wish to put your complaint in writing please email complaints.carnarvon@nhs.net

Comments / Suggestions / Compliments

Our aim is to provide you with the highest possible standard of care. We welcome any comments about our Practice and its services.

Suggestions

If you have any suggestions please put them in the suggestions box or convey them to a member of staff.

The NHS Friends and Family Test

We would be grateful if you were to complete the NHS Friends and Family Test cards located on the front reception desk.

Your feedback will help us learn more about what you think of your experience - what you like and what you think we could improve. Ultimately, you're helping us to make changes that will ensure we can offer the best possible care.

If you'd prefer to give your comments anonymously, then please do so. If you do leave your contact details then we might get in touch, to talk to you about your feedback so we can better understand your views.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

1. Getting it right

2. Being customer focused

3. Being open and accountable

4. Acting fairly and proportionately

5. Putting things right

6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.

Tel: 0345 015 4033

Email: phso.enquiries@ombudsman.org.uk

Write: Millbank Tower, Millbank, London SW1P 4QP.