News & Updates

October 2023

Updated Guidance for Patients Travelling Abroad

We have updated our guidance for providing patients with treatment when they have planned holidays abroad.

Please follow the link to download this. 

August 2023

What is AccuRX

AccuRX is a technology company that provides communications software to healthcare providers across the NHS.


The Patient Triage solution allows patients to submit either a medical query or an administrative request to their registered GP practice.

Please note! If your medical query is urgent then contact ‘111’ or for a medical emergency contact, ‘999’.

If you want to submit a query to your GP practice you will need to visit their website. A link should be provided that allows you to begin submitting your query. However, if this is not clear then you will need to contact your GP practice.

June 2023

We are a C-Card outlet

The C-Card gives you access to free condoms, internal condoms (femidoms) and lube from a number of outlets.

C-Card is free for anyone aged 13+ living in Southend-on-Sea.


To be able to use the condom distribution service, you will first need to register for a C-Card.

If you are aged 16 or over, you canregister online. If you are under 16 or prefer not to use online registration, you can register at any registering C-Card outlet.

Once registered, you will be able to collect free condoms from a number of outlets across Southend-on-Sea, including pharmacies, shops and public services. Outlets will let you know they are part of the scheme by displaying the C-Card logo in their window, and you can also view a list of current outlets here.

NEW Phlebotomy Services in Practice

We are pleased to announce that our HCA Tanya is now able to offer phlebotomy services to all patients over 12 years of age. 

Blood tests must be routine, and can be booked by contacting reception and speaking to our care co-ordination team.

We are very proud to be able to offer this service to our patients and hope that this will help patients recieve an excellent quality of care.

May 2023

We are a Safe Surgery

A Safe Surgery can be any GP practice which commits to taking steps to tackle the barriers faced by many migrants in accessing healthcare.

At a minimum, this means declaring your practice a ‘Safe Surgery’ for everyone and ensuring that lack of ID or proof of address, immigration status or language are not barriers to patient registration.

Safe Surgeries recognise the barriers to healthcare access that exist, particularly for migrants in vulnerable circumstances, and believe that small changes in practice can make a difference.

They are willing to lead by example and work to ensure that nobody in their community is excluded


By signing up to the NHS App or online services you can gain access to online appointment booked, reapeat prescription ordering, and viewing of test results.

To sign up please ask at Reception or for more information on how the NHS app works for you please click here!