NEWS

Email: correspondence.carnarvon@nhs.net

Telephone: 01702 349957


Important News Covid-19 Virus


Please DO NOT COME TO THE SURGERY 


Patients with flu like symptoms or colds should not attend or call Carnarvon Medical Centre, please self isolate until symptoms improve. 

A self-certificate can be downloaded from -  https://www.gov.uk/government/publications/statutory-sick-pay-employees-statement-of-sickness-sc2  for the 7 day cover.


If you have the following:

Asthma

COPD

Diabetes 

Heart Disease

and your symptoms have got worse please contact the surgery for advice.  PLEASE DO NOT COME TO THE SURGERY.


Following new guidelines from The Department of Health the booking of online appointments has been suspended.


REPEAT PRESCRIPTIONS


Do not call the surgery to order your prescriptions as this blocks our telephone lines and we cannot take requests by telephone.


If you can order using the online service this would be appreciated.


You can drop your request into the post box on the wall outside. This is emptied several times a day.

Post your request into the surgery using Royal Mail.

We will also accept via email at prescriptions.carnarvon@nhs.net. You can also use the NHS APP at www.nhs.uk where you can sign up using your passport or driving licence for identification.

We will only prescribe your normal allowance. We cannot issue before your prescription due date.

It would be very helpful if you could nominate a pharmacy to receive your prescriptions electronically for you to collect directly from them. Please speak to the pharmacy who can arrange this for you or write this on your next request.

Medication reviews can be delayed while we are at this critical time. However, for your own safety this does need to be done at least once per year.

Our team are working extremely hard to fulfil all request your patience is appreciated.

Wherever possible please avoid coming to the surgery and contact your pharmacy to check if prescriptions have been completed before contacting us. 

WE REQUIRE 48 hours notice for all repeat request.

Thank you for your help


To avoid coming into the surgery please.

SIGN UP ONLINE

NOMINATE A LOCAL PHARMACY TO ACCEPT ELECTRONIC PRESCRIPTIONS


The surgery has currently suspended all GP face to face consultations and will only be contacting patients via telephone. If the clinican feels that you need to be seen they will book you an appointment to come into the surgery. Please do not come to the surgery to see a clinician unless you have been asked to do so.

Most nurse appointments are being completed face to face. You will be told when you book a nurse appointment if it is face to face or telephone.

The doctors feel it is extremely important for babies and children to continue to receive their immunisation as usual and for ladies to continue to have cervical screening.

If you have any concerns contact the surgery but please be aware that telephones may be blocked due to extremely high demand.

Thank you for your help.


MEDICAL CERTIFICATES


Please put your requests in writing and drop this into the box on the outside of the building. This is emptied several times a day.

For a limited period you can request via email at correspondence.carnarvon@nhs.net


Post your request with a stamped addressed envelope and we will complete and return to you.


DO NOT call the surgery as this will block our telephone lines.


Thank you for your patience. We are doing our very best to complete all requests. WE DO REQUIRE 72 hour notice to complete medical certificates. Please also be aware that these certificates CANNOT be post dated, however, as long as your records show your condition or sickness they can be backdated.


Blood tests are now available follow the directions on the blood test forms.. Please be advised that your GP surgery is open for telephone consultations.


We are able to refer patients to hospital but there may be a wait for an appointment. Please be patient.  Patients will be informed by the hospital if any changes to pre-booked appointments (via phone until April and via letter thereafter). Patients should continue to attend unless told otherwise.