Telephone: 01702 466340


Carnarvon Road Surgery

Comments & Complaints


We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.


The Health Service Ombudsman


The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:


1. Getting it right


2. Being customer focused


3. Being open and accountable


4. Acting fairly and proportionately


5. Putting things right


6. Seeking continuous improvements





If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.


Tel: 0345 015 4033




Write: Millbank Tower, Millbank, London SW1P 4QP.


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